Terms and Conditions


Your use of ihlcanada.com is expressly conditioned on your acceptance without modification of the following terms and conditions (the “Terms and Conditions”). By using ihlcanada.com, you signify your acceptance of these Terms and Conditions. Investments Hardware Limited (“IHL” or “IHL Canada”) may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the ihlcanada.com website. Your continued use of the ihlcanada.com website signifies your acceptance of such revised Terms and Conditions, so check back frequently to read the most recent version.

Copyright and Trademark

The ihlcanada.com website, its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of Investments Hardware Limited and/or its various subsidiaries, affiliates, third party providers and distributors (“Third Parties”), and are protected under the copyright laws of Canada and other countries. None of the content found on ihlcanada.com may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the express written permission of Investments Hardware Limited and/or the applicable Third Parties.

Investments Hardware Limited, ihlcanada.com, and all other Investments Hardware Limited related trademarks and design marks displayed on ihlcanada.com are registered trademarks of Investments Hardware Limited. Other trademarks and design marks appearing on this website are trademarks of their respective owners. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Privacy Policy

Investments Hardware Limited keeps your personal information private and secure. When you place an order online from ihlcanada.com, you provide your name, email address, credit card information, address, phone number, and a password. Investments Hardware Limited uses this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, Investments Hardware Limited may notify you of current promotions, specials and new items at ihlcanada.com. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, Investments Hardware Limited will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included to receive our newsletters. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Pricing Policy

Investments Hardware Limited has attempted to match online prices to those in store; however online prices, item and service selection and availability, and sale effective dates may differ from those in store. Due to differences in sale effective date and time across Canada, items may be available online at the sale price before they are available in store. Industry conditions and market competitive pressures may cause prices and availability to change without further notice. Investments Hardware Limited reserves the right not to price match between online and in-store since both prices are not in competition with each other at any time.

All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include GST, PST, QST or HST.

Links to Third Party Sites

The ihlcanada.com website may contain links to other sites on the Internet that are owned and operated by Third Parties. You acknowledge that Investments Hardware Limited is not responsible for the operation of or content located on or through any such site. If you decide to access other websites, you do so at your own risk. The framing of the ihlcanada.com website or any of its content in any form and by any method is strictly prohibited. Other sites accessible through ihlcanada.com have their own privacy policies and data collection practices. Please consult each site's privacy policy. Investments Hardware Limited is not responsible for the actions of Third Parties.

Payment Methods

Investments Hardware Limited accepts payment with all major credit cards through PayPal. You can pay quickly and conveniently through PayPal with Credit Card or Visa Debit. There is no surcharge for using your credit card or PayPal to make online purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you) when you place an order online. Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Investments Hardware Limited does not accept money orders, cashier’s cheques, personal cheques, or company cheques.

Purchase Orders

Investments Hardware Limited will make every attempt to ship all items contained in the purchase order at the same time. Items that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for items contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt unless otherwise stated.

Investments Hardware Limited will ship your item as it becomes available. Usually, your order will be processed the same day if ordered by 3:00 PM (EST), or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the item you have ordered is out-of-stock which will delay fulfilling your order. Investments Hardware Limited will keep you informed of any items that you have ordered that are out-of-stock and unavailable for immediate shipment.

Order Acceptance Policy

Your receipt of an electronic or another form of order confirmation does not mean that Investment Hardware Limited or ihlcanada.com has accepted your order, nor does it signify confirmation of our offer to sell the item(s). Your order shall be deemed to be accepted only at the point when Investments Hardware Limited sends a shipping confirmation email to the email address you provided.

Investments Hardware Limited reserves the right at any time after receipt of your order to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Investments Hardware Limited believes that customer conduct violates applicable law or is harmful to Investments Hardware Limited or any Third Parties.

If you would like to change or cancel your order, please email your requests to Customer Care Centre at inquiries@ihlcanada.com; however, emails may not be processed in sufficient time to effect a change to an order during high volume periods.

Item Warranty

All items sold by Investments Hardware Limited are fully covered by the manufacturer's original warranty. This warranty does not cover damage caused by accident, improper care, negligence, or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty will be repaired at a reasonable rate and a fee will be charged for return shipping.

Return Policy

Investments Hardware Limited will gladly accept the return of items that are defective due to defects in manufacturing and/or workmanship within 30 days from the date of purchase. Fulfillment shortages, discrepancies, or damaged items resulting in the shipment will also be accepted for return within 30 days from the date of purchase. Special-Order items and Clearance items are FINAL SALES. No RETURNS, REFUNDS, or EXCHANGES are accepted. A 15% restocking fee will be applied if you wish to return a non-defective item. 

Investments Hardware Limited reserves the right to request valid identification prior to accepting merchandise for a return, limit or refuse to accept the return of certain merchandise at any time and for any reason.

For warranty and return evaluation, your item must be returned directly to Investments Hardware Limited at the address below:
250 Rowntree Dairy Road,
Woodbridge, Ontario, L4L 9J7

Shipping Policy

Generally, Investments Hardware Limited requires 2-3 business days to process your order (not including shipping time). Once the order leaves our warehouse, shipment times may vary based on shipping address and other factors that may not be under our control.

Investments Hardware Limited cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. Investments Hardware Limited encourages you to order in a timely fashion to avoid delays caused by shipping or item availability.

Typographical Errors

Investments Hardware Limited cannot guarantee that any content on ihlcanada.com website is 100% accurate or complete, including price information, item images, descriptions and specifications. All sizes quoted are approximate. Some items shown may require assembly.

In the event an item is listed at an incorrect price due to typographical error or error in pricing information received from suppliers, Investments Hardware Limited shall have the right to refuse or cancel any orders placed for an item listed at the incorrect price. Investments Hardware Limited shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Investments Hardware Limited shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Additionally, although great care is taken in the production of the ihlcanada.com website, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time and the corrected price will apply to your order.

Copyright © 2018 Investments Hardware Limited. All Rights Reserved.

Investments Hardware Limited (“IHL” or “IHL Canada”), ihlcanada.com, and all other Investments Hardware Limited related trademarks and design marks are registered trademarks of Investments Hardware Limited.