Return Policy



General Policy

Investments Hardware Limited will gladly accept the return of items that are defective due to defects in manufacturing and/or workmanship within 30 days from the date of purchase. Fulfillment shortages, discrepancies, or damaged items resulting in the shipment will also be accepted for return within 30 days from the date of purchase. Special Order and Clearance items are FINAL SALE. No RETURNS, REFUNDS, or EXCHANGES are accepted. A 15% restocking fee will be applied if you wish to return a non-defective item.

Investments Hardware Limited reserves the right to request valid identification prior to accepting merchandise for a return, limit or refuse to accept the return of certain merchandise at any time and for any reason.


Items Purchased In Store

Items purchased in store at Investments Hardware Limited can only be returned in store. All returns in store require an Original Sales Receipt within 30 days from the date of purchase, which helps our Store Associates process your return quickly, and ensures you get the proper return credit accurately.

  • Items purchased in store by credit card or debit card will be refunded to the original credit card or debit card.
  • Items purchased in store by cash will be refunded in cash.


Items Purchased Online

Items purchased on ihlcanada.com can be returned in store at Investments Hardware Limited within 30 days from the date of purchase.

For your convenience, please bring the item(s) with Order Number (e.g. ISOD10116806) and a copy of Order Confirmation Email with you to the store at Investments Hardware Limited. Your PayPal account will be credited for the return amount. Merchandise must be returned in unused, like-new condition.

  • Due to safety hazard, items that use flammable liquids cannot be returned via courier even if you drain the tank before shipping. Please return in store at Investments Hardware Limited or contact Customer Care Centre by email at support@ihlcanada.com for instructions.
  • For any fulfillment shortages, discrepancies, or damaged items resulting in the shipment, please report to Customer Care Centre within 3 days of delivery by email at support@ihlcanada.com.


Return Policy Exceptions

Gift Cards, Coupons and Store Credit cannot be exchanged or returned for cash, credit or cheque.

All items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any item defects or damages to Customer Care Centre by email at support@ihlcanada.com within 48 hours of delivery.

Used power tools and gas-powered equipment will be repaired if possible in accordance with manufacturer's warranty through a manufacturer authorized service centre. Please contact Customer Care Centre by email at support@ihlcanada.com for further information.




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