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Return Policy



All returns and exchanges can be facilitated at either of our retail locations by one of our trained associates.

  • All returns/exchanges require proof of purchase at time of transaction.
  • Original form of payment must be provided at time of refund.
  • We shall not accept any product that has been tampered with or packages that have been open or product that has been used. In order to qualify for exchange, all product must be in its original packaging in order for full refund/exchange to occur. 
  • Building Material
    • Building material that has been left outdoors or has been weathered, damaged or unsellable, is not permitted to refund/exchange.
  • Power Equipment and Heavy Machinery
    • We will not be accepting any gasoline, kerosene, propane or other petrochemical fuel powered equipment for refund/exchange. As such, petrochemical fuel powered equipment is subject to the manufacturer's repair warranty only.

  • No returns or exchanges on opened or used

    • Oztec equipment (Vibrator Motors, Shafts and Heads).

    • Fox Vibrators
    • Gas Nailers
    • Chapin Sprayers
    • Collomix Products
    • Tsurumi Pumps

In the event that the return/ exchange does not meet the guidelines above, please ensure to defer to management for any exceptions that may apply.

General Policy

  • Investments Hardware Ltd. reserves the right to deny any returns or exchanges at its discretion, whether listed in this policy or not.

  • Clearance items are FINAL SALE. No RETURNS, REFUNDS, or EXCHANGES are accepted.

  • Investments Hardware Limited reserves the right to charge a 15% restocking fee at its discretion.

  • Investments Hardware Limited reserves the right to request valid identification prior to accepting merchandise for a return, limit or refuse to accept the return of certain merchandise at any time and for any reason.

  • For defective products or products within a warranty period Investments Hardware Ltd. will refer to the vendors warranty policy

  • Investments Hardware Ltd. reserves the right to hold product for vendor inspection before issuing a refund or exchange

Items Purchased In Store

Items purchased in store at Investments Hardware Limited can only be returned in store. All returns in store require an Original Sales Receipt within 30 days from the date of purchase.

  • Items returned within 5 days of the original purchase will be refunded in full to the original  method of payment
  • Items returned after 5 days but within 30 days of the original purchase will be refunded to an IHL Gift Card
  • Items purchased in store by credit card or debit card will be refunded to the original credit card or debit card.
  • Items purchased in store by cash will be refunded in cash.

Items Purchased Online

Items purchased on ihlcanada.com can be returned by:

  • Coming in store at Investments Hardware Limited within 30 days from the date of purchase.

    • For your convenience, please bring the item(s) with Order Number (e.g. SO######) and a copy of Order Confirmation Email with you to the store. Your PayPal account will be credited for the return amount. Merchandise must be returned in unused, saleable condition.

  • Shipping back to Investments Hardware with an RMA#. To receive an RMA# and further instructions contact inquiries@ihlcanada.com. Shipping charges may apply. Your PayPal account will be credited for the return amount. Merchandise must be returned in unused, saleable condition.

    • Due to safety hazard, items that use flammable liquids cannot be returned via courier even if you drain the tank before shipping.

    • For any fulfillment shortages, discrepancies, or damaged items resulting in the shipment, please report to Customer Care Centre within 3 days of delivery by email at inquiries@ihlcanada.com.


Return Policy Exceptions

Gift Cards, Coupons and Store Credit cannot be exchanged or returned for cash, credit or cheque.

All items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any item defects or damages to Customer Care Centre by email at inquiries@ihlcanada.com within 48 hours of delivery.

Used power tools and petrochemical fuel powered equipment will be repaired, if possible, in accordance with manufacturer's warranty through a manufacturer authorized service centre. Please contact Customer Care Centre by email at inquiries@ihlcanada.com for further information.




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