What are your shipping fees?
Shipping fees will be calculated based on the delivery address and type of products ordered. Delivery requirements may vary (example: larger sized items will require a larger vehicle for delivery). All eligible delivery options, along with corresponding fees, will appear at checkout.
Only one of the items in my shopping cart qualifies for Free Shipping in Canada. Does this qualify my entire order for Free Shipping?
You will be required to pay a shipping fee on the items that do not qualify for Free Shipping. Only the item that is eligible for Free Shipping will be excluded from a shipping charge.
During checkout, I am only given an option to Pick-Up my order. Why can't my order be delivered?
- An item in your shopping cart is not eligible for delivery (example: hazardous materials, product specifications, etc).
- The delivery address is not in a qualifying location where a courier is able to deliver the order.
When will my Pick-Up order be ready?
Our team is working as quickly as possible to process all online orders. Before arriving at the store, please wait for a confirmation email from our Warehouse Team stating your order is ready for pick-up.
Does IHL price match?
IHL does not offer price matching. IHL continuously aims to provide extremely competitive pricing to achieve optimal customer experience and satisfaction.