IHL FAQs

What are your shipping fees?

Shipping fees will be calculated based on the delivery address and type of products ordered. Delivery requirements may vary (example: larger sized items will require a larger vehicle for delivery). All eligible delivery options, along with corresponding fees, will appear at checkout.

During checkout, I am only given an option to Pick-Up my order. Why can't my order be delivered?

An item in your shopping cart is not eligible for delivery (example: hazardous materials, product specifications, etc).
The delivery address is not in a qualifying location where a courier is able to deliver the order.

When will my Pick-Up order be ready?

Our team is working as quickly as possible to process all online orders. Before arriving at the store, please wait for a confirmation email from our Warehouse Team stating your order is ready for pick-up.

Does IHL price match?

IHL does not offer price matching. IHL continuously aims to provide extremely competitive pricing to achieve optimal customer experience and satisfaction.

What if I need to change or cancel my order before visiting the store for pickup?

For your convenience, you can change or cancel your order by calling us at 416.748.0204 ext. 6005 or emailing us at inquires@ihlcanada.com . Our online sales associate will be happy to help you.