COVID-19 Commitment Notice


We are working hard to serve our customers as quickly as possible. Due to a high volume of orders, you may experience delays and please wait until you receive the "Ready for Pickup" email before going to the store. Thank you for your patience and understanding.


To our Industry Partners,

In accordance with the provincial government, beginning May 9th, 2020, building supply stores in Ontario stores will reopen for customer entry. Behind the scenes, IHL is preparing for our re-opening on May 19th, we remain committed to the health and safety of our customers and associates and will continue to maintain the many safety protocols we’ve put in place in our flagship store including:

  • Reduced occupancy levels in store. We will be limiting the number of customers allowed into stores at one time and asking that customers limit group shopping
  • Promoting social and physical distancing practices in stores by marking floors, installing plexiglass screens and adding signage to help customers and associates maintain safe distances
  • To help eliminate community spread, we will not be allowing customers to try on any apparel or footwear during COVID- 19 due to our heightened hygiene & sanitization practices in place
  • Partitions at checkout have been installed
  • Enhanced cleaning and sanitizing throughout the store
  • Offering convenient pick-up and delivery options to help limit store traffic
  • Reduced hours with a maximum timeframe Monday – Friday from 6am – 5pm to allow more time for enhanced cleaning and restocking

Please note that as we prepare to reopen our stores:

  • Customers are encouraged to continue to leverage our on-line platform for placing orders at www.ihlcanada.com
  • Curbside pick-up or in-store pick-up orders will remain in place
  • We will not be facilitating any returns or exchanges at this time during COVID-19 but will be extending our return policies

Thank you for your patience as we continue to navigate COVID-19 together with the safety of our customers and associates in mind

STAY SAFE

IHL

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