COVID-19 Commitment Notice
We are working hard to serve our customers as quickly as possible. Due to a high volume of orders, you may experience delays and please wait until you receive the "Ready for Pickup" email before going to the store. Thank you for your patience and understanding.
To our Industry Partners,
Following the provincial government order made on December 21st to enter a province wide lockdown, effective December 26, 2020, IHL will remain open ONLY for Curbside Pick-Up and Delivery Options. Online orders will NOT be available for pick up until the Week of January 4, 2021. Please note that in-store/online returns, and exchanges will be on hold during this period. The return window will be extended once our store reopens to the public.
HOW TO PLACE AN ORDER?
- Curbside Pickup Hours (Starting from January 4, 2021):
- Monday - Friday: 7:00am – 6:00pm
- Saturday: 7:00am - 3:00pm
- Sunday: CLOSED
- IHL Curbside Pick Up Customers: Effective January 4, 2021, our Curbside Pick Up Phone Order option will be available. Please contact 647-490-3305 and one of our associates will be ready to assist you. Reserved curbside pickups parking spaces will be available outside the Contractor Desk Entrance Door around the back. Please proceed to the designated parking spot and call the number provided for delivery to your car. Please ONLY come to pick up your order once you receive an email confirming your order is ready to be picked up.
- IHL Online Customers: We encourage you to make use of our website as virtually all our products and services are available online at www.ihlcanada.com, 24 hours a day 7 days a week. Please note that in-store/online returns, and exchanges will be on hold during this period. The return window will be extended once our store reopens to the public.
- For online inquiries, please contact firstname.lastname@example.org.
- IHL On-Account Customers: Place orders over the phone for pick-up or delivery. A $250.00 minimum order will apply for all deliveries or a $50.00 Freight Charge will apply if the minimum order amount is not met. For on account inquiries, please contact email@example.com.
- For all On-Account inquiries, please contact firstname.lastname@example.org or 416-748-0204 EXT 8.
- As the situation evolves, we will update our customers on social media and on our website when we have more information to share and are ready to reopen our doors.
- For all general inquiries, please email email@example.com.
Thank you for making us part of your day and we look forward to serving you soon. Meeting your business needs continues to be our primary goal.
STAY SAFE and THANK YOU! Happy Holidays!